My AI Front Desk Review: Pricing, Limits and Fit for Trades (2026)

What My AI Front Desk is

My AI Front Desk is an AI receptionist platform. It answers calls 24/7, books appointments, transfers calls to people based on rules, and sends call summaries. It also handles web chat, texting, email and WhatsApp, and logs contacts in a built-in CRM. You forward your existing number to it, so there’s no porting, and it can take simultaneous calls. The vendor says setup takes about 5 minutes.

Most of the case studies on its site are property management. It does mention a multi-state HVAC operator, but the trades aren’t its main focus. That isn’t a deal-breaker, since the features carry over, but you’ll write your own emergency rules rather than use a trades template.

Pricing (official, Oct 26 2026)

White-label (reseller) pricing starts at $500/mo. That’s for agencies, not most trades owners.

How overage credits work

One credit is worth $0.01. Each month you get 1,000 credits ($10 worth) that expire at the end of the month. Overage costs:

The monthly pool covers about 40 extra voice minutes. After that, auto-reload buys 1,000 credits for $10, and purchased credits don’t expire.

Example (our math, not usage data): 300 voice minutes in a month is 100 over. 40 come from the pool and 60 from purchased credits, which means two $10 reloads. That’s about $119 for the month, before any chat or text overage.

Trial, cancellation and refunds

• The pricing and receptionist pages offer a 7-day free trial with no contract, cancelled from the dashboard.
• The terms say the subscription starts automatically after the trial and that “you will still be responsible for usage fees” during the trial.
• After you cancel, you keep access until the end of the billing period.
• The terms say refunds “are generally not provided,” with exceptions at the company’s discretion. Upgrades are prorated.

Free plan conflict: The current pricing and receptionist pages say there’s no permanently free plan. An older help tutorial and a homepage FAQ on the same site still mention a free tier. We’re going with the pricing page. Confirm at signup.

Features that matter for trades

• Booking: live calendar booking into Google Calendar, Outlook and Calendly.
• Transfers: rule-based live transfers. You could send “no heat,” “active leak” or “sparking outlet” calls to your on-call phone and take messages for everything else.
• One inbox: phone, web chat, texting, email and WhatsApp in one place, with a built-in CRM. That helps a shop that gets as many web form leads as calls.
• Outbound calls: up to 20 a day on the self-serve plan, useful for calling back missed leads or confirming appointments.
• CRM sync: HubSpot, Salesforce, Pipedrive and GoHighLevel. If you use HighLevel for marketing, see our HighLevel pricing guide.
• Languages: 20+ languages.
• Phone setup: forward your existing number, with no porting, and take simultaneous calls.

What’s missing for trades: no native sync is listed for Jobber, Housecall Pro or ServiceTitan, so you’d connect them through Zapier. “2 of each” agent action and 3 notification recipients can feel tight for a shop with several techs on call.

Pros

• Everything in one plan. Voice, chat, texting, email and a CRM for $99/mo, or $79/mo annually.
• Cheap overage per minute. $0.25 per extra voice minute is far below live answering services.
• Booking and transfers included. No upgrade needed.
• Useful CRM integrations for shops already on HubSpot, Pipedrive or GoHighLevel.
• Outbound calls for callbacks and reminders.
• Simple setup. Forward your number; the vendor says about 5 minutes.

Cons

• Only 200 included voice minutes. That’s roughly 65 three-minute calls. A busy HVAC shop in July will go well past it.
• Strict terms. Refunds generally aren’t given, and usage fees still apply during the free trial.
• One self-serve plan. There’s nothing smaller for a solo operator and nothing between $99 and custom Enterprise.
• Not built for trades. The site leans toward property management, and there’s no native field-software sync.
• Mixed messages about a free plan across the vendor’s own pages.

My AI Front Desk vs the alternatives

• If you just want phones answered, Upfirst starts lower and bills per call, and spam and calls under 15 seconds aren’t billed.
• If your calls are short and Spanish matters, Rosie’s buckets go further. See Rosie vs Goodcall.
• If you want automatic texts after missed calls more than a full receptionist, look at missed call text back software.

The full comparison is in best AI receptionist for small business, and the cost math is in how much an AI receptionist costs.

Who My AI Front Desk fits

• Good fit: cleaning companies, landscapers and small service shops that get leads by phone, web chat and text, and want one inbox and CRM with outbound follow-up. Best for under about 10 conversations a day.
• Poor fit: high-volume HVAC or plumbing lines, which blow through 200 minutes, and shops that need native Jobber or ServiceTitan sync. Also anyone who wants a refund-friendly trial.

FAQ

How much is My AI Front Desk? $99 a month, or $79 a month billed annually, for Business-in-a-Box. Partner and Enterprise plans are custom.

What happens when I run out of minutes? Extra minutes cost 25 credits ($0.25) each. They come from the monthly 1,000-credit pool first, then from auto-reloads of $10 per 1,000 credits.

Is there a free trial? Yes, 7 days, but the terms say usage fees still apply during the trial and the subscription starts automatically after it.

Does it work with Jobber or Housecall Pro? No native sync is listed. Use Zapier, which the plan includes.